FREQUENTLY ASKED QUESTIONS
We want all of our customers to be super happy with their purchase!
If the product you purchased directly from AS Dancewear is not what you expected, please return it to us for a refund or exchange.
Questions about sizing? Check out our size guide here.
For returns/exchanges, the product must:
Still have the AS Dancewear tags attached
Be in the same condition it arrived in
Sent back within 30 days from the date of purchase.
Not be worn, damaged or laundered
Not a “Final Sale” item (this includes items bought at trade shows and conventions).
All returns are inspected upon receipt.
Steps to return/exchange an item
1. Email firstname.lastname@example.org with the subject “RETURNS” to start the process of your return or exchange.
2. Include your order number in your email
3. Let us know the product(s) you would like to return/exchange and the reason for the return/exchange.
4. We will provide you with your return label you can print out.
Return Shipping Cost
Please note, you will be responsible for the return freight charge. The only freight charges that are refunded would be for a product that has a manufacturer's defect, or if we shipped your order incorrectly.
Final Sale Items
Any items purchased at a convention or trade show (including items on sale or at a discount) are considered a “Final Sale” once the booth has closed at the end of the event. No refunds, exchanges, or returns are allowed. Only products with a defect in craftsmanship or material will be replaced, if AS Dancewear is notified within 30 days. Any products purchased on our “Final Sale” category on the website are not returnable. These items are available to exchange for a different size/color in the same style. If the style/size/color you are interested in exchanging is out of stock, then we will issue you an AS Gift Card to use in the future.
When will I get my refund?
Refunds will be credited to your account within 10 business days of receipt of your package (returned according to our policies stated above).
How long does an exchange take?
Exchanges will be processed within 10 business days of receipt of your package (returned according to our policies stated above), as long as item requested is currently in stock.